255 pages [139 self-teaching + 116 self-quizzes with detailed answers]
Section 1: Collections basics. Setting up a document retention system. How to set—and get—late charges. Proven phrases to get early payment on invoices. A tickler system that keeps you on top of slow payers.
Section 2: The successful collector. 5 key personal traits. How to time each phone contact and letter. Tested phone and letter phrases that speed up slow payers.
Section 3: Creating collection plans. Detailed 5-step plan with proven collection letters for each step.
Section 4: How to use professional collectors. When and how to choose letter writing v. collection agencies v. collection attorneys. Pros and cons, and fees, of each. Monitoring the service.
Section 5: Avoiding losses with new customers. How to get credit data. When to use postdated checks. How to know when not to sell to a prospect. Special: a complete, legal Credit Application that reveals bad risk before your company sells to them.
Section 6: Avoiding losses with current customers. Nontechnical explanations of liens, mediation, workout arrangements and other techniques. When and how to use each each based on the debt and the debtor.
Section 7: Customer personal guarantees. Individual v. corporate guarantees. Special feature: a lawyer-approved personal guarantee you can use.
Section 8: How to use collateral. How to find out quickly what assets a customer or prospect owns. How to “perfect” an agreement—and collect the collateral, if needed.
Section 9: Bankrupt, or near-bankrupt, customers. Getting your money when a customer declares bankruptcy. What to do if you receive a bankruptcy notice. Getting back your merchandise.
Glossary 1. Key terms used in collections.
Glossary 2. Key abbreviations used in collections. Very helpful for decoding notices your company may receive.
Plus: Where to find a prospect’s or nonpayer’s assets: Web site of the agency in each state where you can find a prospect’s or customer’s assets and other financial data.
Publisher: AIPB
Very clear and concise. It gave me a better appreciation for collections aspect of business.
Very informative and useful to know the in-depth process to adopt for credit and collections
good for for understanding daily business transactions
I found this course to be very informative and I plan to purchase more courses in the near future. Links provided to further my knowledge are very helpful.
Basic but pointed out some things you dont stop to think about.
Very easy to understand and well written.
Could have been better. Next printing include an index showing page numbers for each key term. There also should be a Glossary of the websites mentioned. Another great feature would be a sample or 2 of actual Credit and Collections policies that users could use to create one for their firms.
The practice exercises and final examination helped my confidence and preparation for completing Mastering Credit and Collections.
Good course. Informative information.
Faxing this one to you today along with my test!
very good
I didn’t like it. It is so important a subject and made me feel like a wimp for the task.
Great book. I really liked the depth of information on the collections process.
It was much more informative than I expected. The inclusion of sample letters gives insight to wording on a sensitive subject for some companies. Thank you.
Well worth the money
This course was easy to read and understand. I learned a lot from it and am using it daily in my current position.
I found the course to be very informative, and information well organized.
The information was very well organized and I love the test at the end of each chapter. The test and quiz help to prepare you for the final test. I do believe that working the information in the matter inwhich this course is laid out is the most effective manner.
This was helpful in that in my current employment I am often asked to act as a collection agent for customer accounts.
Helped with my current job duties.
Helped with my current job duties.
It would help to get tests back to see what was done correctly & what was missed.
I found it to be easy to understand and follow, which is very important to me, when you are doing self-paced courses.
VERY INFORMATIVE & EASY TO UNDERSTAND
Very informative
This is a good study book. It provides good insight into Credit and Collections.
It was great.
Helpful
Excellent book and help to write the letter for collection from Customer.
As with all of the AIPB courses, the B2B Credit and Collections course lays a solid foundation for successful accounting and bookkeeping.