255 pages [139 self-teaching + 116 self-quizzes with detailed answers]
Section 1: Collections basics. Setting up a document retention system. How to set—and get—late charges. Proven phrases to get early payment on invoices. A tickler system that keeps you on top of slow payers.
Section 2: The successful collector. 5 key personal traits. How to time each phone contact and letter. Tested phone and letter phrases that speed up slow payers.
Section 3: Creating collection plans. Detailed 5-step plan with proven collection letters for each step.
Section 4: How to use professional collectors. When and how to choose letter writing v. collection agencies v. collection attorneys. Pros and cons, and fees, of each. Monitoring the service.
Section 5: Avoiding losses with new customers. How to get credit data. When to use postdated checks. How to know when not to sell to a prospect. Special: a complete, legal Credit Application that reveals bad risk before your company sells to them.
Section 6: Avoiding losses with current customers. Nontechnical explanations of liens, mediation, workout arrangements and other techniques. When and how to use each each based on the debt and the debtor.
Section 7: Customer personal guarantees. Individual v. corporate guarantees. Special feature: a lawyer-approved personal guarantee you can use.
Section 8: How to use collateral. How to find out quickly what assets a customer or prospect owns. How to “perfect” an agreement—and collect the collateral, if needed.
Section 9: Bankrupt, or near-bankrupt, customers. Getting your money when a customer declares bankruptcy. What to do if you receive a bankruptcy notice. Getting back your merchandise.
Glossary 1. Key terms used in collections.
Glossary 2. Key abbreviations used in collections. Very helpful for decoding notices your company may receive.
Plus: Where to find a prospect’s or nonpayer’s assets: Web site of the agency in each state where you can find a prospect’s or customer’s assets and other financial data.
Publisher: AIPB
Ragin –
The information was well presented and easy to understand. It gave me great insight on collections and alleviated many misconceptions about the collections process.
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Lucia –
It is a step by step book to do collection.
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Cecelia –
Excellent!! It covered everything I believe that I needed to know in the subject.
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Sharon –
Very useful information!
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Connie –
This was by far a very important course to take. I learned all the legal steps to take and the legal language to use when creating legal documents to collect and for obtaining credit information. I have always been very successful in collecting in the construction industry, but this took me to a new level of collections in all other industries.
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Dawn –
Very well written. I actually learned a lot than I thought I would.
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Kim –
Learned useful process’s for collections
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Jennifer –
It was a great course, and I feel like I learned quite a bit from the standpoint of offering credit and then also on the collection front. There was quite a bit that I was unaware of, but I feel this information will become very useful in my profession soon. Great course.
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Grethel –
It works fine, i understand m√°s It was useful for my development on my job
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Acela –
Well explained
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Olabanji –
The techniques in credit collections are detailed and practical
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Wanda –
Excellent resource
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Juliann –
Outlines procedures very well with steps for quick collections and for communicating, documenting and scheduling. There is help with selecting a collection agency and using credit bureaus, applications and also covers several other avenues to try. As I study this text, I am personally finding the information helpful to know and I will appreciate having it as a reference.
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Elizabeth –
I mailed my review in with my test.
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Allison –
This was an informative book and easy to follow.
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Mary –
I really liked this study! Interesting!
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Victoria –
Lots of great information in this course. I wish it would have also included business to client collections practices.
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Magdy –
It is not only a subject to pass for CE credits, but also it is a practical training and reference for the daily working activities
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Linh –
The instruction of this course is easy to follow.
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Laurel –
All my courses have been very good.
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Nathaniel –
Excellent
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Steven –
This is a wonderful book and provides great insight into the practice. It is an aggressive timeline to implement for collections, but if you want to be paid, execute!
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Evelyn –
Great information
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Roxanne –
Great course! Very helpful!
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Hideaki –
Detailed learning on how to recover the debt step by step.
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Sherri –
It’s was great like all the rest of them. Learning so much and so glad I found you
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Cheryl –
This course was both quick and informative.
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Georgie –
The material was easy to understand & very beneficial.
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Kelly –
Book was helpful but since I work for a municipality the rules are different.
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Rick –
Very relevant and useful.
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